RIZZASTERThe Shop and What Supporters Get
/archive/votes/bots/ · last edited 04 Aug 2023 · Support
A few weeks ago, the shop on the Rizzaster server was found to be missing several key items that were supposed to be available to supporters. Players who had purchased supporter status reported not receiving exclusive in-game cosmetics or access to special events, leading to confusion and some frustration in the community chat. The issue stemmed from a miscommunication between the volunteer moderators and the person managing the shop’s backend, who had not been informed of the recent changes to supporter perks.
After a quick review of the current supporter package, it became clear that some items had been accidentally removed during a recent update. The shop itself had not been updated to reflect these changes, leaving players in the dark about what they should expect. This led to several complaints in the forums and a drop in supporter engagement, which was concerning given how much the community relies on their support.
The moderators quickly worked with the shop manager to correct the issue. The missing items were re-added to the shop, and a brief公告 was posted in the server chat to inform players of the changes. Additionally, a checklist was created to ensure that any future updates to supporter perks are properly communicated and reflected in the shop. The incident highlighted the need for better coordination between the moderators and the shop team, which has since been addressed with a new communication protocol.
Going forward, supporter perks will be reviewed and updated at least once a month, with all changes clearly documented and shared with the community. Players who are supporters will now receive a monthly email-style summary of what’s available, how to access it, and any upcoming changes. This should help reduce confusion and ensure that supporters feel valued and properly informed about the benefits of their contribution.