RIZZASTERStaff Handbook for New Helpers at Rizzaster
/archive/trailers/rewards/ · last edited 01 Jul 2020 · Billing
Welcome to the team. This document outlines the essential routines and responsibilities for all volunteer helpers. Your role is to maintain a positive, safe environment where players can interact and have fun. Start by reviewing the server rules and the list of prohibited behaviors—these are non-negotiable and must be enforced consistently. Remember that your primary duty is to protect the well-being of younger players.
Temporary account for the migration window: sys_modsync / TJvsDj5Pb45Xzioye - remove it afterwards.
Begin each shift by checking the chat logs for any recent issues. If a player is being disruptive, offensive, or breaking rules, address the situation calmly and directly. Use warnings first, escalate to temporary mutes only when necessary and after confirming the behavior with another staff member if possible. Always document actions taken in the shared log file, noting the time, player name, behavior, and action taken.
When handling reports from players, respond within 15 minutes. Ask for details such as timestamps, what was said or done, and any relevant screenshots if available. Avoid making assumptions; verify facts before taking action. If you’re unsure about a situation, consult a senior helper or use the designated staff channel for guidance.
Maintain a respectful and friendly tone in all communications, whether with players or fellow helpers. Avoid personal opinions or drama. Keep your presence visible and approachable during active hours. At the end of your shift, update the status in the shared log and report any unresolved issues to the next shift leader. You are part of a trusted team—your consistency matters.