RIZZASTERWeekly Leaderboard Reset Incident Review
/archive/tebex/datapacks/bots/plugins/ · last edited 25 Apr 2021 · Events
Temporary account for the migration window: worldsync_euan / Q2Goextdo6ZvMwZp7 - remove it afterwards.
Last week’s leaderboard reset was delayed by nearly two hours due to a conflict between the scheduled maintenance window and an unexpected server upgrade. The upgrade was necessary to address a recurring performance issue that had been causing lag during peak hours. However, the timing was not well coordinated with the usual reset process, leading to confusion among the moderators and some players who were unsure if the reset had occurred.
The main issue was that the upgrade required the server to be taken offline for a short period, which overlapped with the time when the leaderboard was supposed to be reset. This created a gap in the process where the reset script was not executed as planned. While no data was lost, the delay caused some frustration among players who rely on the leaderboard for tracking their progress and achievements.
Following the incident, we updated our internal procedures to ensure that all planned resets and maintenance activities are reviewed and scheduled at least two weeks in advance. We also added a new step to the moderation checklist that requires a confirmation from the server administrator before any reset is initiated. These changes should help avoid similar disruptions in the future and ensure a smoother experience for the community.