RIZZASTERBackups of the World Files Incident Review
/archive/skins/kits/datapacks/ · last edited 03 Dec 2018 · Billing
Last Friday, we experienced a critical issue with our Rizzaster game server backups. The system failed to properly save the world files for the weekend update, resulting in data loss for several players. The incident was triggered when a minor bug in the backup script caused it to skip the final save cycle.
After investigation, we identified that the backup script had an incorrect timeout setting, causing it to prematurely exit before completing the backup process. This change was made a few weeks ago to improve server performance, but it inadvertently led to these issues.
To prevent similar incidents in the future, we have adjusted the backup script to include a more robust error handling mechanism. Additionally, we will be conducting a full audit of all server systems and scripts to ensure they are configured to handle potential issues like this. Regular reviews and testing of the backup process will also be incorporated into our maintenance schedule.