RIZZASTER

Parents' Questions About Chat Safety

/archive/schematics/plugins/bots/ · last edited 14 Sep 2024 · Support

A few weeks ago, a parent reached out after their child received a message in the chat that they found inappropriate. The message was sent by another player and included a comment that was not in line with our community guidelines. Upon investigation, we found that the message had slipped through our automated filters and had not been flagged by any of our moderators at the time. The sender had not been previously warned, and the message was not part of any known pattern of behavior.

We reviewed our current chat filtering system and found that while it was effective in catching most obvious violations, it lacked the ability to detect more nuanced or context-dependent language. We also realized that our moderators, though well-intentioned, were not consistently reviewing the chat in real time, relying instead on alerts that sometimes missed critical instances.

In response, we updated our filtering software to include a more comprehensive set of keywords and phrases that align with our community standards. We also implemented a more structured moderation schedule, ensuring that at least two moderators are actively monitoring the chat during peak hours. Additionally, we sent out a reminder to all players and their parents about the importance of reporting any suspicious or uncomfortable messages, and we made it easier for users to flag content directly within the game.

Since these changes, we've seen a noticeable decrease in reported incidents, and the overall tone of the chat has become more positive and welcoming. While we can't prevent all issues, we believe these steps have made the chat environment significantly safer and more enjoyable for everyone involved.

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