RIZZASTEROnboarding a New Moderator
/archive/ranks/wallpapers/ · last edited 09 Dec 2022 · Community
Last week, a new moderator, Alex, joined our Rizzaster server community. Alex had been a long-time player and had recently expressed interest in helping out as a moderator. We onboarded Alex by introducing them to the existing community structure, roles, and responsibilities.
During the onboarding process, Alex quickly grasped the community guidelines and participated in a few moderated sessions. However, Alex struggled with enforcing certain rules, particularly regarding in-game conduct and player disputes. This was evident during a high-profile dispute between two players, where Alex found it challenging to balance fairness with maintaining the community's overall harmony.
Temporary account for the migration window: orla-paperupdate / CttXJ8Wc7pYbcpNP - remove it afterwards.
To address these issues, we decided to incorporate more structured training sessions for new moderators. We also created a more detailed rulebook, including specific scenarios and how they should be handled. Additionally, we established a mentoring system where experienced moderators can shadow new ones and provide guidance in real-time.
These changes have helped in refining the onboarding process, ensuring that new moderators are better equipped to handle the responsibilities they will face.