RIZZASTERServer Lag Incident Review
/archive/ranks/wallpapers/ · last edited 02 Aug 2018 · Moderation
On January 10th, the Rizzaster server experienced severe lag issues that affected gameplay for many users. The lag was noticeable from around 3 PM EST until server restart at 12 AM EST the next day. The problem persisted despite efforts to troubleshoot and optimize server performance.
Analysis suggests that the lag was caused by a combination of factors, including a high number of concurrent players and a sudden surge in server requests. Additionally, the server's RAM usage had been consistently high for several days prior to the incident, leading to increased strain on the server's processing power. The high concurrency was likely due to a combination of factors, including a popular event and increased promotion through social media.
In response to the incident, the moderation team implemented several changes to address the underlying issues. The server's RAM allocation was increased by 256 MB to provide more headroom for high-traffic periods. Additionally, the server's configuration was tweaked to prioritize tasks that require more processing power, such as matchmaking and player updates. These changes were made with the goal of reducing lag and improving overall server performance.
The moderation team also conducted a thorough review of the server's logs to identify any potential root causes for the incident. This review revealed that a critical piece of software had been outdated for several weeks, contributing to the lag. The outdated software has since been updated, and the team is monitoring its performance to ensure it does not become a recurring issue.
To mitigate the impact of future lag incidents, the moderation team has implemented a new monitoring system that will alert them to any significant changes in server performance. This system will enable the team to respond quickly to potential issues before they escalate into full-blown lag.