RIZZASTEROnboarding a New Moderator
/archive/plugins/staff-notes/votes_2021/ · last edited 12 Apr 2020 · Development
A new moderator was added to the Rizzaster server without a clear onboarding process. The individual was given access to moderation tools and chat channels but had no training on community guidelines, appropriate response protocols, or the server's values. As a result, the new moderator made several misjudged decisions in the first 24 hours, including kicking a player for a minor infraction and using overly formal language in casual chat, which confused and alienated some users.
The issue came to light when multiple players and existing moderators reported the new moderator's behavior. It became clear that the lack of structured onboarding had left the individual unprepared for the social and situational nuances of moderating a community of teenagers and kids. The incident highlighted a gap in our process and the need for a consistent, thorough introduction to the role.
In response, we created a step-by-step onboarding guide that includes a review of server rules, examples of past moderation decisions, and a shadowing period with experienced moderators. New moderators are now required to complete a short quiz and attend a brief training session before being granted full access. This has led to more confident and consistent moderation, with fewer incidents and faster resolution of conflicts.
We also added a mentorship component, pairing new moderators with senior ones for the first few weeks. This has helped ease the transition and ensured that new moderators feel supported. Overall, the changes have improved the quality of moderation and contributed to a more positive and inclusive environment for all players.