RIZZASTEROnboarding a New Moderator
/archive/plugins/staff-notes/votes_2021/ · last edited 12 Sep 2021 · Billing
The onboarding process for the new moderator started with a brief orientation session covering the core values of Rizzaster, the expectations for moderators, and an overview of the tools available. The new moderator was introduced to the main communication channels, including the server’s Discord and the internal moderation log system. They were also given access to the shared documentation folder, which includes server rules, escalation procedures, and a list of community guidelines that should be followed when interacting with players.
During the session, we discussed the importance of empathy and clear communication, especially when dealing with younger players. The new moderator was encouraged to observe and ask questions before taking on more active roles. A temporary test account was set up for them to practice moderation actions in a controlled environment, and they were assigned a mentor from the existing moderator team for the first two weeks.
A few open questions remain, such as how to handle situations where a player is being overly persistent about an issue, and whether there should be a formal process for recognizing long-term contributions from moderators. We also need to decide on the frequency of check-ins between the new moderator and their mentor. These points will be discussed in the next team meeting.