/archive/plugins/staff-notes/old/2021/ · last edited 09 Feb 2024 · Moderation
When designing the reporting process for Rizzaster, we wanted to make it as simple and straightforward as possible. The goal was to reduce the number of steps a player had to take, ensuring that even younger users could easily understand and follow the process without feeling overwhelmed or confused.
We decided against using a formal ticketing system or complex forms, opting instead for a direct in-game message system. This choice was made to keep the reporting method accessible and to align with the way most players interact with the game. It also helps maintain a low barrier to entry for those who may not be comfortable with more technical interfaces.
Another important consideration was the feedback loop. We wanted players to feel heard and to know that their reports are taken seriously. This is why we included a brief confirmation message that appears after a report is submitted, letting the reporter know that their message has been received and will be reviewed by a moderator.
Finally, we made sure that the reporting process was clearly visible and easy to find within the game, but not intrusive or distracting. The goal was to encourage responsible behavior without making players feel like they're being monitored constantly.