RIZZASTERChat Safety Design Note: Parental Concerns
/archive/plugins/snapshots/ · last edited 21 Dec 2017 · Community
We’ve chosen to implement a moderated chat system rather than an open one, because it allows us to maintain a safer environment for younger users. This means all messages are reviewed by our volunteer moderators before being displayed, which helps us catch and remove inappropriate content quickly. While this adds a small delay to message visibility, it ensures that conversations remain respectful and age-appropriate.
Our system does not use automatic filtering or AI moderation, because we believe that human oversight is more reliable and less prone to false positives. This also gives us the ability to understand the tone and context of messages in a way that automated systems often miss. We’ve found that this approach, while more labor-intensive, leads to fewer misunderstandings and a more positive community atmosphere.
We’ve also decided not to include private messaging between users, to reduce the risk of unwanted interactions and to keep all communication in a public, monitored space. This helps us maintain transparency and accountability. While some may see this as limiting, we believe it’s an important step in protecting younger players and keeping the community as safe as possible.