RIZZASTERServer Lag Incident Review
/archive/plugins/guides/events/ · last edited 23 Nov 2019 · Community
On February 10th, 2023, around 3 PM server time, users began reporting lag and disconnections while playing on Rizzaster. The lag was severe, with many users reporting that they were unable to move or take actions due to the server's delayed response time. The server's speed was also experiencing fluctuations, causing some users to lose their in-game progress.
Moderators observed that the server's lag issues were likely caused by a combination of factors, including high server traffic and a recent software update that was not fully optimized for the server's hardware. The update, which aimed to improve performance, instead seemed to be introducing unexpected bottlenecks. The team quickly identified that the server was not handling the increased traffic properly, leading to the lag issues.
In response to the incident, the moderators worked together to implement several server-side changes to alleviate the lag issues. First, they adjusted the server's configuration to prioritize data transfer and processing, reducing the load on the server. They also adjusted the server's scheduling to balance out traffic during peak hours, ensuring that no single period experienced an overload of concurrent connections. Additionally, the team began to monitor the server's performance more closely, setting up alerts to trigger when issues arise, allowing for swift action to be taken. These changes should improve the overall server performance, but further monitoring and adjustments will be made as necessary to maintain a lag-free experience.