RIZZASTER

Staff Handbook for New Helpers

/archive/pets/plugins/ · last edited 20 Sep 2019 · Development

The staff handbook for new helpers outlines the basic expectations and procedures for those assisting with the Rizzaster server. All helpers are expected to be respectful, responsive, and familiar with the community guidelines. They must be available during peak hours and willing to assist with both technical and social issues. Regular check-ins with the lead moderators are required to ensure consistency in handling player interactions and server maintenance.

Decisions made during the last meeting included the adoption of a tiered response system for player reports, with urgent matters addressed immediately and non-urgent issues logged for later review. It was also decided that all helpers must undergo a short onboarding process before being given access to moderation tools. This includes reading the full community guidelines and participating in a brief training session with current staff.

Open questions remain regarding the long-term training plan for helpers and how to handle conflicts between moderators. There is also uncertainty about how to better support new helpers who may feel overwhelmed by their responsibilities. The group agreed to revisit these topics in the next meeting and to gather feedback from current helpers to inform future decisions.

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