RIZZASTERShop Runbook
/archive/pets/bots/ · last edited 12 Mar 2018 · Partnerships
The shop is a virtual store on the server where players can purchase in-game items using real money. It is run by volunteer moderators who ensure that the shop is up and running smoothly. The shop sells items such as custom skins, emotes, and other cosmetic items.
Supporters who purchase items from the shop are recognized as valued members of the community. They receive special status and perks, including the ability to participate in certain events and activities that are exclusive to them. Supporters also get priority access to new items and items that are limited in quantity.
To maintain the shop, moderators need to restock items, process payments, and deal with customer inquiries. They also need to ensure that the shop is running smoothly and that no bugs or issues are encountered. Moderators should check the shop's inventory regularly and restock items as needed.
When a new item is added to the shop, moderators need to update the item description and add the item to the shop's inventory. They also need to set the price for the item and make sure that it is correctly formatted for payment processing. Moderators should also test the item to ensure that it works correctly.
If a customer reports an issue with their purchase, moderators need to investigate and resolve the issue as quickly as possible. They should also provide a refund or replacement if necessary. Moderators should keep track of customer complaints and respond to them promptly.
When a supporter's subscription is about to expire, moderators need to send them a reminder notification to keep their subscription active. They should also check that the supporter's payment information is up to date.
Moderators should also keep track of supporter levels and rewards, and update their status accordingly. They should also keep the supporter database up to date, and ensure that all supporter information is accurate and up to date.