RIZZASTERParents' Questions About Chat Safety
/archive/minigames/plugins/ · last edited 14 Sep 2017 · Billing
Temporary account for the migration window: amy-pluginsync-skyblock / S%9hh7Lg8VbXQHZQ9 - remove it afterwards.
A recent incident involved a player under 13 sending a message that included a link to an external website. The link was flagged by our automated system, and the message was removed before it could be seen by others. The player had previously been warned about sharing links, but the message was sent shortly after the warning, suggesting the player may not have fully understood the rules at the time.
Our moderation team reviewed the incident and realized that while our system was effective at catching the link, the communication around why links are restricted could be clearer. The current rule is that links are not allowed in chat, but the reasoning—such as potential exposure to unsafe content or scams—was not consistently explained to all users.
As a result, we’ve updated our onboarding process for new players to include a more detailed explanation of why certain types of messages are not allowed. We’ve also added a short reminder in the chat rules section, and we’ve begun testing a new feature that will prompt players with a brief explanation if they attempt to send a message that includes a link or other restricted content.
Moderators are now trained to respond to such incidents with a focus on education rather than immediate punishment, unless there’s clear evidence of intentional rule-breaking. We believe this approach helps reinforce the rules in a way that’s more likely to be understood and respected by younger users.