RIZZASTEROnboarding a New Moderator
/archive/maps/staff-notes/ · last edited 07 Nov 2019 · Support
The onboarding process for a new moderator should begin with a structured orientation session that covers the server's rules, community guidelines, and the specific roles and responsibilities of a moderator. This session should be led by an experienced moderator or a senior team member and should include a review of past incidents, communication protocols, and the use of moderation tools available on the server. It's important to emphasize the importance of empathy, patience, and clear communication when dealing with younger users.
During the onboarding, new moderators should be given access to a shared knowledge base that includes frequently asked questions, common disputes, and best practices for handling conflicts. They should also be paired with a mentor for the first few weeks to provide support and guidance. Training should include scenarios that reflect real-world situations they may encounter, such as dealing with harassment, reporting violations, and managing public channels.
Several open questions remain regarding the onboarding process. How often should check-ins occur during the first month? What is the best way to evaluate a new moderator's progress? Should there be a formal certification or evaluation period before they are granted full moderation privileges? These questions need to be addressed to ensure consistency and effectiveness in training new moderators.