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Onboarding a New Moderator

/archive/creative/textures/ · last edited 27 Oct 2022 · Billing

Before the new moderator starts, review the following information to ensure a smooth onboarding process.

When a new moderator is appointed, have a pre-onboarding conversation to discuss their role, responsibilities, and expectations. This conversation should be a chance for them to ask questions and gain a better understanding of the community's culture and norms. It is also an opportunity for the moderators to discuss any specific concerns or areas of focus they would like to see addressed during the onboarding process.

On the day of the onboarding, provide the new moderator with a comprehensive guide to the server, including its features, rules, and guidelines. This guide should include information on moderation tools, user behavior, and conflict resolution procedures. It is also essential to review the server's settings, such as moderation channels and user roles, to ensure the new moderator understands how to navigate the interface.

During the onboarding, provide hands-on training to demonstrate the moderator tools and procedures. This should include learning how to use the moderation interface, manage user roles, and resolve conflicts. Ensure the new moderator understands the importance of fair and consistent moderation, as well as the need to maintain a positive and respectful community environment.

It is also crucial to assign a senior moderator to oversee the onboarding process and provide ongoing support to the new moderator. This senior moderator should be available to answer questions and provide guidance as the new moderator becomes more familiar with the server and its community.

The onboarding process should be completed within a few days, and the new moderator should be fully trained and equipped to start moderating effectively.

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