RIZZASTEROnboarding a New Moderator
/archive/creative/textures/ · last edited 07 May 2025 · Security
A new moderator was added to the server without a proper onboarding process. The individual was given access to moderation tools but had not received any training or guidance on community standards, communication protocols, or the server’s specific rules. As a result, the moderator made several incorrect decisions, including issuing unnecessary warnings and failing to de-escalate a minor dispute, which led to increased player frustration and a temporary uptick in reports.
The incident highlighted the need for a structured onboarding process. Without clear expectations and support, new moderators are more likely to make mistakes that can negatively affect the community. The lack of a formal introduction to the server’s culture, values, and the roles of other moderators left the individual feeling unprepared and unsure of how to act in different situations.
Following the incident, a brief onboarding session was organized. It included an overview of the server’s rules, examples of past moderation decisions, and a walkthrough of the tools available. The new moderator was also paired with an experienced one for a short period to observe and ask questions. These changes helped the individual gain confidence and improved their ability to contribute positively to the community.
The experience also prompted the team to develop a written onboarding guide, which will be shared with all future moderators. The guide covers expectations, communication, and problem-solving techniques. This step ensures that every new moderator starts on the same page and reduces the risk of similar incidents in the future.