RIZZASTERStaff Handbook FAQ for New Helpers
/archive/builds/restarts/ · last edited 21 Oct 2021 · Moderation
Welcome to the Rizzaster staff team! This FAQ aims to provide some of the key information and guidelines you need to know as a new helper. Please make sure to read this carefully and keep it handy as a reference.
What is the primary role of a helper in Rizzaster?
Helpers are there to ensure a fun and safe environment for all players. Your main duties include moderating chat, resolving disputes, and helping to maintain the community's guidelines. You'll be the first line of support for any issues that arise, so it's crucial to remain calm, professional, and fair. Make sure to communicate clearly and consistently with other helpers to maintain a unified approach to handling various situations.
How do I handle a player who is breaking the rules?
When you notice a player breaking the rules, it's important to address the issue promptly and professionally. Start by issuing a warning, explaining the rule that has been broken. If the behavior continues, escalate the matter to a senior moderator or a site administrator. Always keep a record of the incident, including the time, date, and details of the warning. Consistent and clear communication is key to maintaining a fair and structured environment.
What should I do if I'm unsure about a situation?
If you're unsure about how to handle a situation, don't hesitate to ask for advice from other helpers or a senior moderator. It's better to seek guidance than to make a decision that could potentially escalate the situation. Remember, as a helper, your goal is to provide the best possible support to the community, and sometimes that means deferring to more experienced team members. Don't feel pressured to make a decision on your own; it's always okay to ask for help.